Amethyst

Introduction: We appreciate your selection of Samagri for your crystal requirements. Our utmost priority is to deliver your order to you in a prompt and secure manner. This policy on shipping provides details about our shipping methods, delivery times, and associated fees.

Shipping Methods: We collaborate with third-party shipping partners to ensure efficient delivery. The specific shipping method employed depends on the package's weight and destination. We provide standard shipping and express shipping options.

Delivery Times: Upon receiving payment, we process and dispatch orders within 2-7 business days. The delivery duration varies based on the chosen shipping method and the package's destination. Generally, standard shipping takes approximately 5-7 business days, while express shipping typically requires 2-3 business days.

Tracking Your Order: Once your order has been shipped, we will furnish you with a tracking number, enabling you to monitor the progress of your package. You can track your package on our website or through the website of our shipping partner.

Delivery Issues: Should you encounter any problems with the delivery of your order, please notify us immediately. We will promptly collaborate with our shipping partner to resolve the matter.

International Shipping: We offer international shipping services. The fees for international shipments are determined based on the package's weight and destination. Please note that any customs or import duties incurred on international orders are the recipient’s sole responsibility.

Updates to Shipping Policy: This shipping policy may be revised periodically. We will inform you of any significant changes via email or by posting a notice on our website.

Contact Us: If you have any inquiries or concerns regarding our shipping policy, please contact us at thesamagristoredelhi@gmail.com.

Our Return/Refund Policy:

We strive for your complete satisfaction with your crystal product purchase. Should you have any concerns, you may return the product within 15 days of delivery for a full refund or exchange.

Refund Eligibility:

For a refund, the crystal product must be in its original, unused condition with all original tags and packaging. Please note that damaged or used products cannot be accepted for a refund.

Return Process:

To initiate a return, kindly email us at thesamagristoredelhi@gmail.com or call us at 8791380820. Provide us with your order number and the reason for return, and include a photo if the product arrived damaged. We will then guide you through the return process.

Refund Process:

Once we receive the returned product and confirm its eligibility, we will process the refund within 10 business days. The refund will be issued to the original payment method used for the purchase.

Shipping Costs:

Customers are responsible for the shipping costs associated with returning the product. However, we will cover the return shipping costs in case of a damaged or defective product.

Non-Refundable Products:

Please be aware that custom-made or personalized crystal products are non-refundable. We appreciate your understanding in this matter.