Return Policy

Our Return/Refund Policy:

We strive for your complete satisfaction with your crystal product purchase. Should you have any concerns, you may return the product within 15 days of delivery for a full refund or exchange.

Refund Eligibility:

For a refund, the crystal product must be in its original, unused condition with all original tags and packaging. Please note that damaged or used products cannot be accepted for a refund.

Return Process:

To initiate a return, kindly email us at or call us at 8791380820. Provide us with your order number and the reason for return, and include a photo if the product arrived damaged. We will then guide you through the return process.

Refund Process:

Once we receive the returned product and confirm its eligibility, we will process the refund within 10 business days. The refund will be issued to the original payment method used for the purchase.

Shipping Costs:

Customers are responsible for the shipping costs associated with returning the product. However, we will cover the return shipping costs in case of a damaged or defective product.

Non-Refundable Products:

Please be aware that custom-made or personalized crystal products are non-refundable. We appreciate your understanding in this matter.